Frequently Asked Questions
Everything you need to know about your Matador experience
What is the standard shipping time for orders?
We offer express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Matador accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are our priorities. We use premium, ethically sourced fabrics and partner with manufacturers who adhere to strict environmental and fair labor standards.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.